FAQ

Do I Need to Have an Account to Order?

No, you can also place an order as a guest. However, having an account with us comes with some perks:

  • Quick Checkout Process: Save time during the ordering process.
  • Order Status and History: Easily view your order status and history.
  • Exclusive Updates: Receive updates on new releases and special promotions.

What If I Forgot My Password?

If you forgot your password, click "Lost password?" on the login page, and you'll be redirected to a page where you can create a new password.

What If I Typed the Wrong Email Address?

Please contact us if you entered the wrong email address. We can change your email address, name, and address, but we cannot change your order.

Are There Any Exchange Rates?

All transactions are based in US Dollars. If your credit card is based in another currency, the order total will be calculated based on the daily exchange rate when your card issuer processes the transaction.

What Payment Methods Do You Accept?

We accept major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How Secure Is My Online Order?

Your information is entered into an SSL-secure web page when purchasing online. It is then SSL-encrypted and sent directly to our credit card provider's network, ensuring the security of your information.

How Do I Change or Cancel My Order?

  • Cancellation Fee: A 20% cancellation fee will be charged for orders canceled after 48 hours of placing the order. This fee is applicable regardless of the time the order has been placed.

  • Orders Already Packed or Shipped: Orders that have been packed or shipped cannot be canceled.

How Do I Set My Shipping Address?

Please ensure all information is entered in English. If your address contains non-English letters, use similar English ones. For example, change "?" to "c."

Can I Change My Shipping Address After Placing an Order?

Shipping addresses cannot be revised after the order has been processed or shipped. Update your shipping address before processing.

When Will My Order Arrive?

Delivery time is based on your chosen shipping option. Once shipped, we'll email tracking information the next day. We're not responsible for delays caused by customs.

How Do I Track My Order?

Tracking information will be emailed as soon as your order ships. You'll usually receive the tracking number one day after shipping.

Can I Use Several Discount Codes in One Order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What Do I Do If I Have Missing Items in My Order?

Contact us immediately if items are missing from your order.

Shipping and Customs

When Will My Order Be Processed?

Orders are processed within 2-3 business days and shipped the next day after processing. Contact us if you don't receive tracking confirmation after 5 business days.

How Will My Order Be Shipped?

For shipping methods, refer to our Shipping page.

Will I Be Charged with Customs and Taxes?

Prices displayed are tax-free. You may be liable for duties and taxes upon receiving your order. Payment of these charges is your responsibility.

Is My Order Eligible for Free Shipping?

Free shipping is applied to qualifying orders, excluding discounted, sale, and oversized/overweight products.

Returns

How Do I Return an Item?

Contact us within 30 days of receiving your order to initiate a return. Provide your order number and the reason for return.

Will Shipping Be Covered for My Returns?

Return shipping fees are the customer's responsibility.

What If the Item(s) I Received Is Defective/Incorrect/Damaged?

Contact us within 7 days of receiving your order with your order number and photographs. We'll work to resolve your case promptly.

How Long Is the Returns Process?

Returns may take up to 14 business days to process. We'll email you once your return is processed.

When Will I Receive My Refund?

Refunds will be credited to your original payment method. If paid by credit or debit card, it may take 7-10 business days for the credit to be posted.