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FAQs
Have a question ? We are here to help.
Is the shipping free?
We offer complimentary shipping on all orders over $300.
When will I receive my item?
All Lovecriana pieces are handcrafted. Orders ship within 20-25 days, and delivery typically takes 7–12 days, depending on your location.
Can I change or return my item?
Before shipment, please contact us as soon as possible if you need to update your order, such as size, material, or color. Once an order has been shipped, changes are no longer possible.
If you wish to cancel your order, please contact us promptly.
If you are not satisfied with your purchase, you may request a refund or exchange within 30 days, provided the item is unused and in its original packaging.
Can I customize my jewelry?
Absolutely. Please email us with detailed information about your idea, including design concept, size, material, gemstone or diamond style, and band material. You are also welcome to share sketches or reference images. Our team will review your request and provide a custom design and quotation.
Do you ship internationally?
Yes, Lovecriana ships internationally. Shipping times may vary depending on the destination. Any applicable customs duties or import taxes are the responsibility of the recipient.
How should I care for my jewelry?
To maintain the beauty of your Lovecriana jewelry, we recommend storing it in its original gift box when not in use. Avoid exposure to harsh chemicals, perfumes, or cleaning agents. Clean gently with a soft cloth and remove jewelry before swimming, showering, or exercising.
How is my order packaged?
Each Lovecriana piece is carefully packaged with protective materials and presented in a luxury gift box, ensuring it arrives safely and is ready for gifting or personal enjoyment.
Luxury Gift Box Packaging
Every Lovecriana jewelry piece is thoughtfully packaged in a premium gift box and secured with protective materials. Designed to be both elegant and durable, our packaging ensures your jewelry arrives safely while offering a beautiful unboxing experience—perfect for gifting or keeping as a treasured keepsake.